Frequently Asked Questions

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Q. Can you please explain this offer in simple terms?
A: Purchaser of this voucher entitles you to 2 round-trip air tickets from participating departure airports when you purchase accommodations for the minimum number of nights required for your desired departure/destination. Accommodations must be purchased directly from One Stop Travel at the rates quoted for your desired destination(s).

Q. How many night's accommodations do we have to book (minimum stay required)?
A: The minimum nightly accommodations required are based on your selected departure airport/destination. The average stay is 3 to 7 nights. To view the number of nights required click here.

Q: What departure airports are available?
A: For a list of departure airports, click here.

Q: What destinations are available?
A: For a complete list of destinations, click here.

Q. What types of properties are used?
A: We offer 3,4, and 5 star properties with brand names like Hyatt, Hilton, Sheraton and more. To view complete list, click here.

Q: What is the Bonus Gift?
A: Two one day passes to either Disneyworld or Disneyland.

Q: We are thinking of traveling on a specific date. Can you tell us if this is available?
A: Accommodations and flights under this offer are booked on a first come first serve, space available basis. 45 days advance travel notice is required. We are unable to guarantee specific date availability prior to voucher purchaser. Year round availability under this offer is very good. Most major holidays and special events is suggested that you give us a 90 day advance notice. However, the week before and after Christmas and Easter are not available with this promotion.

Q: Can we depart from one airport and return from another?
A: Yes, we will be happy to arrange this for you.

Q: Do we have to stay all nights consecutive at the hotel(s)?
A: No, if you want to break up the stay, we can do that for you as long as you stay the required number of nights required.

Q. Do I have to send any money in advance?
A: No, once we receive your request form you will receive a confirmation detailing your reservation along with the payments terms. Normally, a non-refundable deposit will be required if your reservation is booked more than 60 days in advance. The non-refundable deposit will range from $200 to $600 per person based on your destination with balance required 30 days prior to your travel date. If the reservations are booked under 60 days full payment will be required within seven (7) days.

Q. Is the deposit refundable?
A: Your deposit is non-refundable and is applied to the total travel balance.

Q. What Airlines are used?
A: All major airlines are used with this promotion.

Q. Is there a catch?
A: That depends on what you call “a catch.” To receive your round trip airline tickets you must purchase the hotel accommodations through our Travel Agency (One Stop Travel) providing you with the airfare.

Q. Are the Hotel and Resort rates inflated?
A: No, these rates are the published retail rates. They are the same rates the travel agents receive and use in their travel directories. If the hotel or resorts are running a promotion they will pass that savings on to us in most cases.

Q. How much are the taxes?
A: Taxes are not included and vary based on the vacation booked (accommodations taxes are approximately 10 to 15% but vary and are not controlled by One Stop Travel. Airline fees and taxes are set by each airline in accordance with FAA regulations and will be quoted at the time of booking.

Q. Can I give the travel package to someone else?
A: Yes, it is fully transferable prior to making a reservation.

Q. Can I bring my kids?
A: Yes, most hotels will take up to two children under the age of 16 at no extra charge, except for the all-inclusive offers. We can quote the extra person charge for the all-inclusive resorts. We can assist in booking their airfare. Most airlines allow children under the age of 2 to fly free if riding in the seat with you.

Q. Are there any black-out dates?
A: The week before and after Christmas and Easter are not available with this promotion.

Q. Can my voucher be extended?
A: Yes, based on the circumstances, we would be happy to extend any voucher as long as you provide an active voucher number.

Q. Can you book the airline tickets for our travel companions that are not participating in the program?
A: Yes, we are a full service travel agency. We can book everything from car rental to sightseeing tours.

Q. When will I receive my airline tickets?
A: Your “e” tickets will arrive in the form of an itinerary along with your other travel documents approximately 2-3 weeks prior to your departure date.

Q. Do I have to attend some type of presentation as part of the offer?
A: Absolutely Not.